How do I return an item? We want you to be happy with your purchase and shop with confidence at Map Town. We will gladly accept returns providing the product is in new condition and the product can be resold. A copy of the invoice is required along with a short explanation for the return. We request that you email us at maps@maptown.com or call us to let us know that you will be returning an item. All refunds will be made to the same form of payment used to purchase the product. Please understand that we will not accept returns on software, GPS or digital products that have been opened, but we will offer an exchange for the identical product if the one you receive is defective. Proof of purchase is required. The customer is responsible for all return shipping charges of the product. A refund for the original purchase price of the products will be issued once Map Town receives the returned merchandise in good condition. Map Town does not refund the original billed shipping charges. Refused Delivery: If a customer refuses delivery of a package and the package is returned to us by UPS on our account, the customer will receive a refund for the purchase price of the item(s) minus any shipping charges billed on our account. Refunds/returns are not allowed for all special ordered items.